Dragon Medical One Workflow
Explore clinical dictation, voice-driven documentation, workflow setup, common troubleshooting scenarios, and application support concepts.
View case study →Bryce Postlewait
Education Technology Specialist
Resolving application issues, helping users get back on track, and making everyday workflows more reliable.
Open to remote opportunities
10+ yearsTechnical support
CompTIA A+Certified
8,000+Students & faculty
per semester
per semester
Hands-on experience
Application support & administration
- Canvas administration: course settings, permissions, enrollments, and semester launches.
- User support: troubleshooting, ticket triage, documentation, and escalations.
- Workflow improvement: reusable guides, support templates, and sign-in automation.
Developing through projects: CRM operations, healthcare workflows, and automation.
Project collections
Explore work by focus area.
Choose a collection to explore related projects in healthcare systems, CRM, or support operations.
3 projects
Healthcare Systems
Healthcare application workflows, clinical documentation, patient data, and system support concepts.
Explore collection 3 projectsCRM Platforms
CRM governance, segmentation, outreach workflows, reporting, and operational visibility using HubSpot.
Explore collection 3 projectsSupport Operations
Technical support workflows, ticket analysis, SLA visibility, troubleshooting, escalation, and service performance reporting.
Explore collectionProject collection · 3 projects
Healthcare Systems
Healthcare application workflows, clinical documentation, patient data, and system support concepts.
Oracle Health EHR Workflow
Simulate electronic health record concepts including patient records, encounters, clinical information, workflow navigation, and support scenarios.
Project materials
Full project materials are not yet linked in this portfolio.
Oracle Health Data + FHIR
Explore how structured healthcare data can move between systems using FHIR concepts, JSON resources, data transformation, and reporting.
View case study →Project collection · 3 projects
CRM Platforms
CRM governance, segmentation, outreach workflows, reporting, and operational visibility using HubSpot.
Outbound Segmentation + Suppression
Build governed outbound audiences using lifecycle rules, targeted segments, suppression logic, and consistent CRM properties.
View case study →Outreach Messaging + Follow-Up Workflow
Create reusable messaging, follow-up cadence, task reminders, and activity-logging standards for consistent CRM execution.
View case study →KPI Dashboard Pack
Standardize outreach KPIs using governed status definitions, date properties, rep views, and weekly manager reporting.
View case study →Project collection · 3 projects
Support Operations
Technical support workflows, ticket analysis, SLA visibility, troubleshooting, escalation, and service performance reporting.
Support Ticket Analysis with SQL
Export structured HubSpot ticket data into SQLite and use SQL to prioritize open work, summarize support volume, and analyze resolution trends.
View case study →SLA + Support Dashboard
Design priority queues, SLA tracking, aging, escalation logic, and dashboard reporting for faster support triage and greater operational visibility.
View case study →Ticket Resolution Project
Document a complete support case from structured intake through troubleshooting, customer communication, root-cause analysis, and closure.
View case study →Professional background
Experience
Hands-on technical support, application administration, and continued learning in CRM, analytics, and systems.
Work experience
Aug 2025–present
Education Technology Specialist
Brookdale Community College
- Support Canvas for 8,000+ students and faculty per semester.
- Help prepare semester launches through settings, permissions, enrollments, and course content.
- Troubleshoot application issues and assist faculty with quiz conversions, rubrics, and learning tools.
Oct 2015–Jun 2025
Testing Center Technical Support Specialist
Brookdale Community College
- Supported testing technology and daily operations in a center serving up to 200 people per day.
- Provided hands-on technical assistance and helped users resolve testing and workstation issues.
- Built a sign-in workflow using Google Apps Script to support daily operations.
Education & continued learning
Bachelor of Science
Eastern Michigan University
Academic foundation in communication, research, problem-solving, technology, and professional systems work.
Professional Coursework
CRM, Support, Analytics & UX
Ongoing learning in CRM administration, technical support, data analysis, UX design, artificial intelligence, and cloud systems.
Certifications
CRM
HubSpot certifications and Salesforce Trailhead learning achievements.
HubSpot Service Hub Software
Help desk, ticketing, knowledge base, SLAs, and service reporting.
HubSpot Email Marketing
Segmentation, campaigns, automation, and performance tracking.
HubSpot SEO
SEO strategy, content optimization, and performance reporting.
HubSpot Digital Advertising
Campaign strategy, targeting, optimization, and measurement.
Agentblazer Champion ’25
Salesforce Trailhead learning achievement in Agentforce and AI fundamentals.
CompTIA
Technical foundations, troubleshooting, digital systems, and responsible AI.
CompTIA Tech+
Technical literacy, hardware, software, networking, security, and digital workflows.
CompTIA AI Essentials
AI concepts, practical workplace use, responsible implementation, prompting, and risk awareness.
Google / Coursera
Data analysis, user research, design thinking, and practical decision support.
Google Data Analytics
Data cleaning, spreadsheets, SQL, visualization, reporting, and evidence-based decision support.
Google UX Design
User research, personas, journey maps, wireframes, prototypes, usability testing, and portfolio case studies.